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FREQUENTLY ASKED QUESTIONS

Welcome to Go Electronic's FAQ page. Our FAQ page is here to provide answers to some of the most frequently asked questions about shopping on www.goelectronic.com.

Ordering
  • What payment methods do you accept?
  • Do I have to pay sales tax?
  • When will my credit card be charged?
  • Do you accept international orders?
  • Do you accept purchase orders?
  • How do I use a coupon?
  • What if I want to make a change to my order?
  • What if I need to cancel my order?

    Shipping
  • When will my order ship?
  • When will my backorder ship?
  • How do I track my order?
  • What do Next Day, 2-Day and 3-Day shipping mean?

    Shopping Guide
  • How do I navigate the site?
  • How do I find the product I am looking for?
  • What if I can't find the product I am looking for?
  • How do I know if an item is in stock?
  • What if I have a technical question about a product?

    Returns
  • What do I do if I think my product is defective?
  • How do I return a product?
  • When will my credit appear on my card?

    My Account
  • What are the advantages of creating an account?
  • How do I create an account?
  • How do I edit my account information?
  • What if I forgot my password?

    ORDERING

    What payment methods do you accept?

    We accept payment via the following methods:

    Visa MasterCard Discover American Express Check cards or ATM cards (as long as they are associated with one of the major credit card companies listed above) PayPal

    We also accept payment via check or postal money order, however, these orders must be placed via telephone at 1-888-707-8024. Once you have placed your order, you can send payment to the address below. Please be sure to write your e-mail address on the check or money order so we may properly credit your account.

    Go Electronic Billing Department PO Box 1864 Lake Oswego, OR 97035 USA

    Currently we are only able to accept money orders denominated in U.S. dollars or checks denominated in U.S. dollars and drawn on a U.S. bank. Checks must also have a valid nine-digit bank routing number (ABA code) MICR-encoded on the bottom of the check.

    Note: All personal check orders will not ship until the check has cleared from your bank. All returned checks will be subject to the maximum returned check fee allowed by law.

    If you are in the United States, paying by personal check typically delays your order two to three weeks.

    Do I have to pay sales tax?

    Go Electronic does not charge sales tax on any orders.

    When will my credit card be charged?

    Go Electronic will not charge your credit card until your products, including backordered items, are actually shipped.

    Please note, your credit card company will put a "hold" on the funds when you place your order, however, this does not mean your credit card has been charged.

    Do you accept international orders?

    We do accept international orders. For international orders paid via credit card, we need you to fax the following information to 419-858-4344 once you have placed your order online:

    - a copy of your credit card (both sides); numbers must be readable
    - a copy of the card holder's personal photo identification (e.g., driver's license, passport)
    - a letter signed by the card holder authorizing Go Electronic to charge you for the items you are ordering (please list items) and ship to the specified address

    Please select the international shipping option when checking out. We will email you your shipping cost and it will be added as a separate transaction on your credit card.

    Do you accept purchase orders?

    Go Electronic accepts purchase orders with net terms from government and academic institutions. All purchase orders must be on an official purchase order form, and must include a contact name, phone number and email address (if available).

    Purchase orders can be submitted via any of the following methods:
  • Email to: orders@goelectronic.com
  • Fax to: 419-858-4344
  • Mail to: Go Electronic, PO Box 1864, Lake Oswego, OR 97035

    How do I use a coupon?

    Upon checkout, you will be instructed to enter your Coupon Code. At that time, the discount will be applied to your order.

    What if I want to make a change to my order?

    If you would like to make a change to your order, please send your request to Go Electronic customer service.

    What if I need to cancel my order?

    You may cancel your order at any time as long as it has not already entered the shipping process. Please send your request to Go Electronic customer service. You will receive a cancellation confirmation via e-mail when your order has been cancelled.

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    SHIPPING

    When will my order ship?

    Go Electronic offers same day shipping on in-stock orders placed before 4pm EST.

    Exceptions to same-day shipping:

    - In-stock orders placed on Saturday or Sunday will not ship until the following business day.
    - Some products ship from warehouses with earlier shipping cut-offs. These products may not ship until the following business day.
    - Some products ship directly from the manufacturer. Not all manufacturers process and ship orders the same day they are placed.
    - Although we try our best to ship in-stock orders the day they are placed, we do not guarantee it.

    When will my backorder ship?

    Backordered items are items currently not in stock. We have ordered the product from our supplier and will ship your order as soon as the item is available. When possible, we will provide you via e-mail with an estimated ship date, however, we do not always receive this information from our suppliers.

    How do I track my order?

    You can track your orders online by clicking on the Order Status/History link.

    What do Next Day, 2-Day and 3-Day shipping mean?

    When you select Next Day, 2-Day or 3-Day shipping for an order you place with Go Electronic, you will not necessarily receive your order in one/two/three days. The shipping method guarantees delivery of an order in one/two/three business days from the date the order ships. The date the order ships depends on item availability. Most in stock order ship same day. If any items from your order are not currently in stock, you will be notified via e-mail.

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    SHOPPING GUIDE

    How do I navigate the site?

    The navigation menu along the left side includes links to all of our product categories. Clicking on a category name will bring up the sub-categories or products that fall under that particular category.

    The navigation bar along the top includes links to your account information, order status/history page, shopping cart and check out.

    A search box is located in the top right corner. You can perform a search to find a product quickly from anywhere in the store.

    How do I find the product I am looking for?

    Go Electronic offers a big selection of consumer electronics products from a variety of manufacturers to choose from. If you know the product you are looking for, you can perform a search in the search box located in the top right corner. Or you can browse through our product categories using the navigation menu along the left side.

    What if I can't find the product I am looking for?

    If you have searched our store and you can't find the product you are looking for, please contact Go Electronic customer service and request availability of the item. We have access to thousands of products from a variety of suppliers, not all of which have been put on our store "shelves". We will respond to your e-mail as soon as possible and let you know if we get the item for you.

    How do I know if an item is in stock?

    Availability is listed for most products on the individual product page as well as the category page. If availability is not listed for a product, please contact Go Electronic customer service to check product availability.

    What if I have a technical question about a product?

    Although we wish we had the answers to all of your questions, we carry so many products from so many manufacturers it's virtually impossible for us to know everything. We recommend that you contact the manufacturer of the product directly. Click here for manufacturer contact information.

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    RETURNS

    What do I do if I think my product is defective?

    Before you return the item to Go Electronic, we recommend that you contact that manufacturer for assistance. It is often the case with electronics, that the item is not defective. Instead it is an operational problem which the manufacturer can help you troubleshoot. If an opened item is returned and we confirm that it is not defective, we will ship the item back to the sender or you will be charged a restocking fee at our discretion. If you are certain the item is defective, you should follow our return instructions below.

    How do I return a product?

    Within 30 days of shipment, you may return any item in brand new condition for a refund (we do not refund the shipping cost unless the return is a result of our error).

    Items must be returned in original packaging with all warranty cards, manuals and accessories. We will not accept returns of opened items (unless defective) or any items returned more than 30 days after shipment. If it has been more than 30 days and the item is defective, we ask that you please contact the manufacturer directly and inquire about the warranty details for the product. In certain circumstances some defective products will require repair/replacement by the manufacturer directly and we will be unable to assist in this exchange. In these cases we will notify you of the situation and provide contact information so you can contact the manufacturer directly.

    All returns must include a Return Merchandise Authorization Number (RMA#). Please complete our Return Authorization Request Form. Customer Service will contact you via e-mail with your RMA# and shipping instructions within 1-2 business days for the return. Returns that do not include an RMA# will be assessed a re-stocking fee or will NOT be credited and will be shipped back to the sender.

    We recommend that you ship your return via a traceable shipping method (e.g., Fedex, UPS, USPS with shipment confirmation). We are not responsible for returns that are not sent by a traceable method (i.e., we will not credit for returns sent through the mail that never show up).

    Please allow approximately 7-10 business days for your return to be processed once it has arrived at our warehouse.

    If you are requesting a replacement for a defective item, we will ship your replacement after we receive and process your returned product. If you need a replacement right away, we suggest you request a credit (rather than a replacement), when you obtain your RMA number, then place a new order. The new order will be shipped as soon as we have your product available and your credit will be applied approximately 4-7 days after we receive the product you are returning.

    For international orders, we will not be responsible for return shipping costs nor will we refund original shipping costs. This is the risk you the buyer accept by purchasing from our store and requesting we ship internationally.

    When will my credit appear on my card?

    A credit for a return will be applied to your card 7-10 business days from the time the return has arrived at our warehouse.

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    MY ACCOUNT

    What are the advantages of creating an account?

    Quick Check Out - You only need to enter your shipping and billing information the first time you place an order with Go Electronic. This information is then saved for future orders making check out quick and easy! If you are a new customer and haven't placed an order with us yet, you do not need to register or open an account with us first. You will create an account at the time that you place your first order.

    How do I create an account?

    You will have the option to create an account when you place your first order or you can create one at any time by clicking on My Account on the top navigation bar. You will be asked to create your own login and password and to fill in your billing and shipping address.

    How do I edit my account information?

    Login to your account and then click on My Account on the top navigation bar to go to your account information page. Make the necessary changes and click on the Save button at the bottom of the page.

    What if I forgot my password?

    Click on My Account to login to your account. Enter your login username, select "Please Email Me My Password" and click on the Login button. You will be sent an e-mail including your password to the e-mail account you provided when you created your account.

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  • Shipping CostHOW MUCH
    IS SHIPPING?

    All products are brand new.





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