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PRISUP1-GS 1 Year Hardware/Software Priority Support for GoStream Systems Only
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MANUFACTURER: VIEWCAST
PART NUMBER: VIEWCAST PRISUP1-GS
MINIMUM ADVERTISED PRICE: $2000.00
**ADD TO ORDER AND SEE CART FOR LOWER PRICE**
AVAILABILITY: IN STOCK
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VIEWCAST PRISUP1-GS
IMPORTANT: PRISUP1-GS covers GoStream Systems only. For all other Niagara Systems see VIEWCAST PRISUP1-NIA
FEATURES:
8-6 PM USA Central Time, M-F Technical Support Hotline. Typical response within 1 hour from US office.
Priority email support. Typical response within 2 hours.
Priority RMA support with priority air shipment of replacement/repaired product in 2 business days from receipt of RMA’d product.
Maintenance software releases.
Software Feature releases discounted off MSRP.
Priority Support Contact Information
Phone: 866-222-8278, 972-488-7149
Email: priority.support@viewcast.com
All requests for ViewCast support and service will be called into ViewCast’s National Response Center.
ViewCast will send you renewal reminders in advance of the contract expiration date.
In addition to the chart above, the services are more fully described as below:
a. Priority Telephone Technical Support available during the times applicable to your purchased
ViewCast support plan with typical response within 1 hour from our US based office.
b. Priority Email Technical Support available during the times applicable to your purchased ViewCast
priority support plan with typical response within 2 hours.
c. Web Access. Available at Access to ViewCast’s technical support site that may include software
maintenance releases, technical support alerts, and on-line documentation (passwords are provided upon
registration of your product). ViewCast will use reasonable efforts to ensure web access is available
24x7x365, but is not responsible for Internet downtime beyond its reasonable control.
d. Hardware Support: All product covered under a ViewCast Priority Support Plan may be repaired or
replaced by the same or functionally equivalent hardware. For Niagara Systems Priority Support Plans,
ViewCast will ship your repaired/replacement hardware via priority air no later than two business days.
ViewCast is not responsible for any shipping delays beyond its reasonable control or delays in delivery
related to export or customs regulations or processes.
e. Hardware Return: Customer agrees to ship failed product within 5 business days of receipt advance
replacement hardware. If said hardware is not received within 14 days, customer agrees to be billed at full
MSRP for the replacement product.
f. Software Support: Maintenance releases via web access. You may install only one (1) copy of the
release for each product covered by a ViewCast Support Program.
Exclusions:
The services provided by ViewCast hereunder will not include warranty, support and/or maintenance of any
third party software or hardware whether or not such third party software or hardware is provided by
ViewCast. Viewcast is not required to provide any services for problems arising out of: (i) your failure to
implement all maintenance or features issued under this Agreement, (ii) any alterations of or additions to the
products performed by parties other than ViewCast or a Viewcast authorized reseller; (iii) accident,
negligence, or misuse of the products (such as, without limitation, operation outside of environmental
specifications or in a manner for which the products were not designed; or (iv) interconnection.
Limitations:
The customer agrees that the full extent of any liability of Viewcast Corporation is limited to the fees received
for this contract in the previous 12 months.
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VIEWCAST PRISUP1-GS ACCESSORIES AND RELATED ITEMS ...
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HOW MUCH
GO ELECTRONIC TWITTER
