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SHOP BY APPLICATION > VIDEO CONFERENCING > VIDEO CAPTURE CARDS > VIEWCAST PRISUP1-NIA
PRISUP1-NIA 1 Year Hardware/Software Priority Support for Niagara Systems (Excludes GoStream)

VIEWCAST PRISUP1-NIA


MANUFACTURER: VIEWCAST
PART NUMBER: VIEWCAST PRISUP1-NIA

MINIMUM ADVERTISED PRICE: $3000.00
**ADD TO ORDER AND SEE CART FOR LOWER PRICE**

AVAILABILITY: IN STOCK

QUANTITY:

VIEWCAST PRISUP1-NIA


IMPORTANT: PRISUP1-NIA excludes GoStream Systems. For GoStream Systems see VIEWCAST PRISUP1-GS

FEATURES:
  • 8-6 PM USA Central Time, M-F Technical Support Hotline. Typical response within 1 hour from US office.
  • Priority email support. Typical response within 2 hours.
  • Priority RMA support with priority air shipment of replacement/repaired product in 2 business days from receipt of RMA’d product.
  • Maintenance software releases.
  • Software Feature releases discounted off MSRP.

    Priority Support Contact Information
    Phone: 866-222-8278, 972-488-7149
    Email: priority.support@viewcast.com

    All requests for ViewCast support and service will be called into ViewCast’s National Response Center. ViewCast will send you renewal reminders in advance of the contract expiration date. In addition to the chart above, the services are more fully described as below:

    a. Priority Telephone Technical Support available during the times applicable to your purchased ViewCast support plan with typical response within 1 hour from our US based office.

    b. Priority Email Technical Support available during the times applicable to your purchased ViewCast priority support plan with typical response within 2 hours.

    c. Web Access. Available at Access to ViewCast’s technical support site that may include software maintenance releases, technical support alerts, and on-line documentation (passwords are provided upon registration of your product). ViewCast will use reasonable efforts to ensure web access is available 24x7x365, but is not responsible for Internet downtime beyond its reasonable control.

    d. Hardware Support: All product covered under a ViewCast Priority Support Plan may be repaired or replaced by the same or functionally equivalent hardware. For Niagara Systems Priority Support Plans, ViewCast will ship your repaired/replacement hardware via priority air no later than two business days. ViewCast is not responsible for any shipping delays beyond its reasonable control or delays in delivery related to export or customs regulations or processes.

    e. Hardware Return: Customer agrees to ship failed product within 5 business days of receipt advance replacement hardware. If said hardware is not received within 14 days, customer agrees to be billed at full MSRP for the replacement product.

    f. Software Support: Maintenance releases via web access. You may install only one (1) copy of the release for each product covered by a ViewCast Support Program.

    Exclusions:
    The services provided by ViewCast hereunder will not include warranty, support and/or maintenance of any third party software or hardware whether or not such third party software or hardware is provided by ViewCast. Viewcast is not required to provide any services for problems arising out of: (i) your failure to implement all maintenance or features issued under this Agreement, (ii) any alterations of or additions to the products performed by parties other than ViewCast or a Viewcast authorized reseller; (iii) accident, negligence, or misuse of the products (such as, without limitation, operation outside of environmental specifications or in a manner for which the products were not designed; or (iv) interconnection.

    Limitations:
    The customer agrees that the full extent of any liability of Viewcast Corporation is limited to the fees received for this contract in the previous 12 months.

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