SERVICE |
Basic Support $49/year |
Standard Support $99/year |
Premium Support $299/year |
|---|---|---|---|
| Wirecast One only | Studio/Pro only | All license levels | |
|
Online Case Submission (8am-5 pm PST) Case Submission Response Time Targets vary between tiers. |
X | X | X |
|
Case Submission Response Time Targets Premium Support customer will get Priority Response. |
< 24 business hours | < 8 business hours | < 4 business hours |
|
Self-Service Resources Forum Community support, On-demand Training, and Knowledge Base |
X | X | X |
|
Free Software Updates/Upgrades Stay up to date with the latest features and bug fixes/enhances. |
X | X | X |
|
Stock Media Library Access to over 500,000 unique media assets directly in Wirecast. The Stock Media Library has videos, music, lower thirds, backgrounds and more. Included with an active support subscription. |
X | X | |
|
Phone Support (8am-5 pm PST) Speak with our Wirecast experts. |
X | ||
|
Eligible for Remote Access Services (RAS) Allow a support technician to access your computer, identify the issue and resolve it quickly. |
X |
*1st year Basic Support included in the purchase of Wirecast One. If you let your support lapse/expire, the support renewal will increase to $99.
**1st year Standard Support included in the purchase of Wirecast Studio and Wirecast Pro. If you let your support lapse/expire, the support renewal will increase to $199.