TELESTREAM WC-PRM-MS00 Wirecast Premium Support (One, Studio and Pro)

TELESTREAM

IN STOCK

  SERVICE

Basic Support
$49/year²
Standard Support
$99/year³
Premium Support
$299/year
  Wirecast One only Studio/Pro only All license levels
Online Case Submission (8am–5 pm PST)
Case Submission Response Time Targets vary between tiers.
X X X
Case Submission Response Time Targets
Premium Support customer will get Priority Response.
< 24 business hours < 8 business hours < 4 business hours
Self-Service Resources
Forum Community support, On-demand Training, and Knowledge Base
X X X
Free Software Updates/Upgrades
Stay up to date with the latest features and bug fixes/enhances.
X X X
Stock Media Library
Access to over 500,000 unique media assets directly in Wirecast. The Stock Media Library has videos, music, lower thirds, backgrounds and more. Included with an active support subscription.
  X X
Phone Support (8am–5 pm PST)
Speak with our Wirecast experts.
    X
Eligible for Remote Access Services (RAS) 
Allow a support technician to access your computer, identify the issue and resolve it quickly.
    X


²1st year Basic Support included in the purchase of Wirecast One. If you let your support lapse/expire, the support renewal will increase to $99.
³1st year Standard Support included in the purchase of Wirecast Studio and Wirecast Pro. If you let your support lapse/expire, the support renewal will increase to $199.